SendCourier.in provides an AI-powered aggregator platform that connects you with India's top courier networks. This Shipping Policy details the lifecycle of your parcel from pickup to delivery.

1. Service Availability

We service over 29,000+ PIN codes across all 28 states and 8 union territories in India. Serviceability for specific Express or Surface modes depends on the availability of our courier partners (Delhivery, BlueDart, XpressBees, Ecom Express, etc.) at the origin and destination PIN codes.

2. The Pickup Process

• Scheduling: Pickups requested before 2:00 PM IST are generally scheduled for the same business day. Requests placed after 2:00 PM are scheduled for the next business day.
• Packaging: Unless explicitly utilizing our premium "We Pack It" service, you are solely responsible for securely packing your items in a flyer, corrugated box, or secure wrapping before the executive arrives.
• Manifestation: You must print and affix the shipping label (AWB) generated by our platform onto the package. Do not hand over the package without a printed or written AWB number.

3. Delivery Timelines & Estimates

Delivery ETAs displayed during booking are estimates, not guarantees.

• Express Air: Typically 1 to 3 business days for Metro-to-Metro shipments.
• Standard Surface: Typically 3 to 7 business days depending on the distance and regional terrain.

Disclaimer: SendCourier.in is not liable for business losses or damages resulting from delivery delays caused by the courier partner, weather disruptions, or logistical bottlenecks.

4. Tracking Updates

Once the parcel is picked up and scanned at the local hub, the tracking status on your Dashboard will turn active. We provide real-time webhooks and WhatsApp notifications to keep you informed at major transit milestones.

5. Undelivered Parcels & Return to Origin (RTO)

Courier partners will make a maximum of three (3) delivery attempts. If the receiver is unavailable, unreachable, or refuses the package:

• The parcel will be marked as RTO (Return to Origin).
• It will be shipped back to your pickup address.
• You will not be refunded the forward shipping charges. Furthermore, Return Shipping charges (often equal to the forward charge) will be billed to your account.

6. Damaged or Lost Shipments

If your shipment is marked as "Lost" by the courier partner, or arrives severely damaged, you must raise a ticket within 48 hours of the delivery/loss date. Compensation is strictly subject to the Courier Partner's SLA and maximum liability limits (usually capped at a specific flat rate unless additional freight insurance was purchased).