At SendCourier.in, we prioritize the protection of your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you use our online courier booking and shipment management platform. This document is aligned with the provisions of the Indian Digital Personal Data Protection (DPDP) Act and applicable global standards (including GDPR).

1. Information We Collect

To provide you with seamless courier booking and tracking services, we collect the following types of information:

• Personal Details: Name, email address, phone number, and account credentials.
• Shipment Information: Pickup address, delivery address, parcel dimensions, weight, and contents.
• Google Authentication Data: When using One-Tap Google Login, we securely receive your basic profile information (Name, Email, Profile Picture) authorized by Google.
• Payment Information: We do not store full credit card numbers. All payment processing is securely handled by Razorpay, our PCI-DSS compliant payment gateway partner.
• Device and Usage Data: IP address, browser type, operating system, and interaction analytics via Google Analytics to improve our AI-booking engine.

2. How We Use Your Data

The data collected is strictly used for the following purposes:

• Order Fulfillment: To generate shipping labels, schedule pickups with our courier partners (e.g., Delhivery, BlueDart, XpressBees), and deliver your parcels.
• Shipment Tracking: To send you and your recipient real-time tracking updates via email, SMS, and WhatsApp.
• Customer Support: To resolve queries, handle failed pickups, and process refunds.
• Platform Improvement: To train our AI estimator for better weight and cost predictions.
• Marketing: To send promotional offers (only if you have explicitly opted in). You may opt out at any time.

3. Third-Party Data Sharing

We act as a courier aggregator. To fulfill our services, we must share limited, necessary data with third parties:

• Courier Partners: Name, phone number, and address are shared with the assigned courier partner (Delhivery, etc.) for pickup and delivery execution.
• Payment Gateways: Transaction details are shared with Razorpay for payment processing.
• Infrastructure Providers: Data is securely hosted on AWS/Google Cloud servers located within India.

4. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Indian law (e.g., taxation and legal compliance). Inactive accounts and associated data may be securely anonymized or deleted after 5 years of inactivity.

5. Your User Rights

Under the DPDP Act, you possess the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (Right to be Forgotten), subject to pending shipments and legal obligations.
• Withdraw consent for marketing communications at any time.

6. Security Practices

We implement industry-standard security measures, including SSL encryption, restricted database access, and secure token-based authentication (OAuth) to protect your data against unauthorized access, alteration, or destruction.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our Grievance Officer at:
Email: legal@sendcourier.in
Phone: +91-8000000000